Tips & Resources
By Russell Bellow
Wednesday, November 21, 2012
Views: 28461


How To: Send Event Invitations

How To Send Event Invitations How To Send Event Invitations - a blog posting from Whindo - Ticket Whindo To Your Event
event registration software Within the event editor click on the Invite tab. Note: You must publish your event before you can send out invitations.
invitation Click on the Send A New Invitation button.


whindo events You can separate guests into different mailing lists. For example you may want to have a mailing list for donors, members, friends and family, employees, etc. You can create as many mailing lists as you need and you will be able to use them across all of your Whindo events. Click the Create A New Mailing List button.

event promotion

invitation In the dialog window, enter the name of the mailing list and click the Create A New Mailing List button.

invite guests

event promotion You have two options on how to import your mailing list. The first is to Upload Contact List. This is a standard Microsoft Excel file type of CSV (Comma delimited) (*.csv). You can download a sample template here.

invite for event

event invite Below is an example of a CSV file and the accepted format. First Name and Last Name are not required, but when included will enable personalization within the email invitation. The Email field is a required field. When uploaded all duplicates emails, invalid emails, emails that have bounced or opted out, and email addresses that violate our anti-spam policy will be removed.

email invitations

event registration form The other option is to Input Contacts manually. Select the Input Contacts tab to use this option.

register to an event

registration Enter each email address on a separate line. Regardless of which option you choose, you can append new email addresses to a mailing list at any time.

sell tickets to an event

event ticketing Once the import is complete you will see the results including the number of new email addresses that were added.

email event invitations

online event registration Click the Return To Mailing Lists button to continue.


tickets A list of mailing lists with the number of contacts contained within each is displayed. Select one or more mailing lists to include in your invitation and click the Next button. Note: If an email address exists in more than one of the selected mailing lists, it will still only receive one invitation.

create tickets online

barcode tickets There are two optional filters and one mandatory filter. After you select a filter the number of unique email invitations is recalculated.
  1. [Optional] - Exclude contacts that have previously received an invitation to this event.
  2. [Optional] - Exclude contacts that have already registered for this event.
  3. [Mandatory] - Exclude contacts that have Opted Out or email address has previously bounced.
  4. Once the designed filters are applied click the Next button.

ticket management

event management If you have created discount codes for your event you will have the option to select from the list of discount codes. If a discount code is selected it will be automatically be applied when the invitee visits the event website. Click the Next button.

event management

sell tickets online The invitation preview is a chance to see what the invitation will look like. Note: None of the links are functional in the preview. When you are ready click the Send Invitations button.

event registration

online event registration All emails are immediately queued for delivery. The email engine will pick up invitations in the order they are added to the queue. A summary of the invitations is displayed and is updated with invitation results. The summary consists of unique contacts only. For example, if an email address was sent multiple invitations it would only be represented once in the summary based on the best outcome. Below are the possible statuses:
  • Queued for Delivery - Number of emails injected into the email delivery system. Delivery will begin within 5 minutes of queuing. You are allotted 500 emails a day. The next batch of 500 emails will be sent 24 hours later until all queued emails are sent or until the event is completed.
  • Sent Successfully – Number of unique email address successfully delivered.
  • Bounced / Failed - Emails that fail to be delivered. Bounced emails are typically updated every 15 minutes after they have been attempted. All bounced emails can be found under the My Account tab.
  • Event Site Visited - Number of unique contacts that clicked the invitation link and visited the event website.
  • Orders Placed – Number of unique contacts that placed an order.

event invitations

Posted: 11/21/2012
By Russell Bellow
Wednesday, November 14, 2012
Views: 30407


Common Questions about Fees

Common Questions about Fees Common Questions about Fees - a blog posting from Whindo - Ticket Whindo To Your Event

How much does it cost to use Whindo?
If your event is free or you just want to sign up and create an event for a test drive then Whindo, including all features, is absolutely free. There are no setup fees, enrollment fees, cancellation fees, or monthly charges.

If you are charging guests to attend your event you will be charged a small flat fee of $0.99 per ticket sold.

Can I charge for some tickets and not others for the same event?
Yes. You can create multiple ticket types at various price points. There are never any fees associated with free ticket types even if other ticket types for the event charge guests.

If I am charging to attend my event can I have guests pay the Whindo fee?
Yes. You have two options. 1) You can include the Whindo fee within your ticket price, or 2) You can pass the fee on to your guests by adding the fee on top of your ticket price as a convenience fee.

Is PayPal the only payment processing option and are there additional fees to use PayPal’s service?
Currently PayPal is the only payment processing option available although we intend to add more. Every payment processing service will charge merchant fees to utilize their service. These fees are in addition to Whindo’s fees. Most event organizers can expect to pay 2.9% + $0.30 per transaction with PayPal.

You can view how all fees will affect your ticket price with Whindo’s PayPal fee calculator. To learn more about PayPal’s merchant fees, click here.

If I apply a refund, does Whindo still charge a fee?
If a full refund for an order is given then no Whindo fees will apply. If only a partial refund is applied then Whindo will still charge $0.99 for each ticket in the order. Learn more about how to apply a refund.

Can guests purchase a ticket offline to my event by check or money order?
Yes. If enabled, (turned off by default) buyers will have the option during checkout to pay by check or money order. If selected the buyer will receive an invoice for the tickets contained in their order. Once you receive the payment you can complete the order which will email the buyer the purchased tickets and a receipt. Note: Whindo fees of $0.99 per paid ticket apply to offline payments as well. But PayPal transaction fees will not be deducted. Learn more about Whindo offline payments.


Posted: 11/14/2012
By Russell Bellow
Wednesday, November 14, 2012
Views: 25489


How To: Copy an Event

How To Copy an Event How To Copy an Event - a blog posting from Whindo - Ticket Whindo To Your Event
copy an event From the My Events tab you will see a listing of your events. In the Options column there are three icons. Click on the Copy icon to begin copying your event.

copy an event

copy an event When an event is copied all of the details including the settings, pages, images, and tickets are duplicated and associated with the new event. You are then redirected to the event editor to define the date and time for this new event. Once the date is defined, click the Save Event button. You can modify any of the details for this event without impacting the previous event. After you have finished making all the adjustments to this event you are ready to Publish this event.

copy an event

Posted: 11/14/2012
By Russell Bellow
Monday, November 05, 2012
Views: 28326


How To: Make Whindo Payments with PayPal

How To Make Whindo Payments with PayPal How To Make Whindo Payments with PayPal - a blog posting from Whindo - Ticket Whindo To Your Event

To pay an invoice using funds available in your PayPal account follow the steps below.

  1. Login to your PayPal account and select the Send Money tab.
  2. Enter as the recipient of the funds.
  3. Enter the total of the invoice in U.S. Dollars into the Amount field.
  4. Select Services as the purchase and click Continue.
  5. Be sure to enter the Invoice # into the subject line so that your transfer can be reconciled. Click Continue.
  6. Confirm your payment and click Send Money.

Note: Once payment is submitted it may take 24 hours before your Whindo account reflects that the payment has been r

PayPal Payments PayPal Payments PayPal Payments

Posted: 11/5/2012
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