Tips & Resources
By Russell Bellow
Wednesday, November 14, 2012
Views: 30407


Common Questions about Fees

Common Questions about Fees Common Questions about Fees - a blog posting from Whindo - Ticket Whindo To Your Event

How much does it cost to use Whindo?
If your event is free or you just want to sign up and create an event for a test drive then Whindo, including all features, is absolutely free. There are no setup fees, enrollment fees, cancellation fees, or monthly charges.

If you are charging guests to attend your event you will be charged a small flat fee of $0.99 per ticket sold.

Can I charge for some tickets and not others for the same event?
Yes. You can create multiple ticket types at various price points. There are never any fees associated with free ticket types even if other ticket types for the event charge guests.

If I am charging to attend my event can I have guests pay the Whindo fee?
Yes. You have two options. 1) You can include the Whindo fee within your ticket price, or 2) You can pass the fee on to your guests by adding the fee on top of your ticket price as a convenience fee.

Is PayPal the only payment processing option and are there additional fees to use PayPal’s service?
Currently PayPal is the only payment processing option available although we intend to add more. Every payment processing service will charge merchant fees to utilize their service. These fees are in addition to Whindo’s fees. Most event organizers can expect to pay 2.9% + $0.30 per transaction with PayPal.

You can view how all fees will affect your ticket price with Whindo’s PayPal fee calculator. To learn more about PayPal’s merchant fees, click here.

If I apply a refund, does Whindo still charge a fee?
If a full refund for an order is given then no Whindo fees will apply. If only a partial refund is applied then Whindo will still charge $0.99 for each ticket in the order. Learn more about how to apply a refund.

Can guests purchase a ticket offline to my event by check or money order?
Yes. If enabled, (turned off by default) buyers will have the option during checkout to pay by check or money order. If selected the buyer will receive an invoice for the tickets contained in their order. Once you receive the payment you can complete the order which will email the buyer the purchased tickets and a receipt. Note: Whindo fees of $0.99 per paid ticket apply to offline payments as well. But PayPal transaction fees will not be deducted. Learn more about Whindo offline payments.



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