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By Russell Bellow
Tuesday, October 04, 2011
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How to provide a refund to your event

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How to provide a refund to your event How to provide a refund to your event - a blog posting from Whindo - Ticket Whindo To Your Event

Occasionally a registrant may request a refund. If your event honors refunds then you can do so within your PayPal account within 60 days of the transaction date. If a refund is applied PayPal will notify Whindo and your event will be updated accordingly.

Note: If a full refund is applied, all Whindo fees associated with the transaction will be removed. If a partial refund is applied, all Whindo fees will still apply.

Below we have outlined a step-by-step tutorial on how to submit a refund.

Visit https://www.paypal.com and login to your account using your PayPal credentials.

Locate the transaction to be refunded and click the Details link.

Click the Issue a refund link to load the refund form.

Enter the refund amount and click the Continue button.

How do PayPal refunds work? *

You can refund payments for up to 60 days from the payment date.

Refunding the full amount

If you refund the full payment, PayPal refunds the variable portion of the fee, but not the fixed fee. We debit the fixed fee portion from your PayPal account.

For example, if the original payment was $100.00 USD, you pay only $97.10 USD of the refund and PayPal automatically pays $2.90 USD

The standard rate for receiving payments for goods and services is 2.9%. Your fees may vary.

Refunding a partial amount

If you refund part of the payment, PayPal refunds part of the variable portion of the fee, but not the fixed fee. We debit the fixed fee portion from your PayPal account.

For example, if you refund half of the original payment of $100.00 USD, you pay only $48.55 USD, and PayPal automatically pays $1.45 USD

The standard rate for receiving payments for goods and services is 2.9%. Your fees may vary.

* Source: https://www.paypal.com/us/cgi-bin/webscr?cmd=_account-refund-fee-popup

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